Help Desk System

BERNAMA Systems & Solutions Advisor Sdn Bhd (593241V)
WISMA BERNAMA, Tingkat 4,28 Jalan Tun Razak, Peti Surat 10024, 50700 Kuala Lumpur.
Tel: 603-89963500 Fax: 603-89963536

COMPLAINT DETAIL

Terminal ID

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Name

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Address

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Email

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Contact Person Name

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Tel

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Fax

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Remark

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Complaint Date

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--

Install Date

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01-01-2003

Time Received Call

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Expiry Date

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01-01-2003

Assign Date

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--

Type of Work

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Technical Person

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Client ID FIS / IPVALUE

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User ID

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Password

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IP Value / Internet

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Ip Value	Username	Password

Complaint Detail

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Ho Comment

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Comment By : MOHD RAZIF B ABDUL LATIF

AKHIRNYA PSG JUGAK

Date/Time : 01-06-2020 10:29:03

Manager Comment

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Comment By : MOHD RAZIF B ABDUL LATIF

Date/Time : 01-06-2020 10:26:17

Technical Feedback

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Comment By : MOHD FIKFRI BIN KAMSANI

Perpindahan PC dam Printer telah dilaksanakan namun PC dan
Printer masih belum dipasang kerana masih belum ada meja dan
internet.
Buat masa ini PC dan Printer diletakan di bilik mesyuarat
aras 5 wisma berita buat sementara waktu.

Date/Time : 04-07-2019 07:26:01

Comment By : MOHD FIKFRI BIN KAMSANI

kenal pasti PC dan Printer yang akan dipindah

Date/Time : 04-07-2019 08:29:28

Comment By : MOHD FIKFRI BIN KAMSANI

buka equipment yang dan packing equipment yang akan dipindah

Date/Time : 04-07-2019 08:32:50

Comment By : MOHD FIKFRI BIN KAMSANI

Terima maklumat dari pihak RTM bahawa pada 10.7.2019 meja
akan mula dipindahkan. Pemasangan semula PC dan Printer
boleh
dilakukan setelah siap kerja perpindahan meja dan pemasangan
internet dilakukan.

Date/Time : 04-07-2019 08:33:58

Technical corrective

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Comment By : MOHD FIKFRI BIN KAMSANI

Relocate Printer to Wisma Berita Aras 5
Unit Berita TV.
User Gunasama

Date/Time : 31-05-2020 02:35:15

Complaint Status

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Assign manager / HO

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Equipment Specification

No.	Description	Serial No.	Product Key	Install By
1.	CPU HP Compaq Athlon Dx5150 1GB Ram		NULL
2.	HP Flat panel		NULL
3.	HP 2004 USB Keyboard		NULL
4.	HP USB Optical Mouse		NULL
5.	HP Flat Panel Speaker Bar		NULL
6.	Fuji Xerox C525A Color Printer		NULL
7.	Cisco WS-C2960G-48TC-L		NULL
8.	CPU HP Compaq Athlon dc5750 1GB Ram		NULL
9.	HP L1740 17" TFT Screen		NULL
10.	Dell(TM) USB 104-key Standard Black		NULL
11.	Dell(TM) USB Black Mouse		NULL
12.	HP Flat Panel Speaker Bar		NULL
13.	HL Laserjet P3005dn B/W Printer		NULL
14.	Cisco WS-C2960G-48TC-L		NULL
15.	CPU HP COMPAQ DC7100 CMT P4 3.6Ghz		NULL
16.	Dell E177FP 17 Flat Panel		NULL
17.	Dell(TM) USB Quietkey(R) Keyboard(English)		NULL
18.	Dell(TM) Optical USB Mouse		NULL
19.	HP Flat Panel Speaker Bar		NULL
20.	HP Laserjet 2420DN B/w Printer		NULL
21.	Cisco WS-C2960G-48TC-L		NULL
22.	HP Compaq Centrino Duo 2.0Ghz nx6320 Notebook PC		NULL
23.	17" UltraSharp(TM) Flat Panel LCD		NULL
24.	HP 2004 USB Keyboard		NULL
25.	HP USB Optical Mouse		NULL
26.	HP Flat Panel Speaker Bar		NULL
27.	HP Color Laserjet 5550dn Color Printer		NULL
28.	Cisco WS-C2960G-48TC-L		NULL
29.	External Floppy Disk Drive		NULL
30.	HP Flat panel		NULL
31.	Dell(TM) USB 104-key Standard Black		NULL
32.	Dell(TM) USB Black Mouse		NULL
33.	HP Flat Panel Speaker Bar		NULL
34.	Fuji Xerox C525A Color Printer		NULL
35.	Cisco WS-C2960G-48TC-L		NULL
36.	Dell Precision M90 (XP) Latop -2GB SDRAM		NULL
37.	Dell E177FP 17 Flat Panel		NULL
38.	HP 2004 USB Keyboard		NULL
39.	HP USB Optical Mouse		NULL
40.	HP Flat Panel Speaker Bar		NULL
41.	HP Laserjet 2420DN B/w Printer		NULL
42.	Cisco WS-C2960G-48TC-L		NULL
43.	Dell PowerEdge 2900 Server (AS-PE2900)		NULL
44.	HP L1740 17" TFT Screen		NULL
45.	Dell(TM) USB Quietkey(R) Keyboard(English)		NULL
46.	Dell(TM) Optical USB Mouse		NULL
47.	HP Flat Panel Speaker Bar		NULL
48.	HL Laserjet P3005dn B/W Printer		NULL
49.	Cisco WS-C2960G-48TC-L		NULL
50.	CPU HP Compaq Athlon Dx5150 1GB Ram		NULL
51.	HP Flat panel		NULL
52.	Dell(TM) USB Quietkey(R) Keyboard(English)		NULL
53.	Dell(TM) Optical USB Mouse		NULL
54.	HP Flat Panel Speaker Bar		NULL
55.	Fuji Xerox C525A Color Printer		NULL
56.	Cisco WS-C2960G-48TC-L		NULL
57.	Dell Dimension(TM) E520 Pentium(R)		NULL
58.	17" UltraSharp(TM) Flat Panel LCD		NULL
59.	Dell(TM) USB 104-key Standard Black		NULL
60.	Dell(TM) USB Black Mouse		NULL
61.	HP Flat Panel Speaker Bar		NULL
62.	HP Color Laserjet 5550dn Color Printer		NULL
63.	Cisco WS-C2960G-48TC-L		NULL
64.	CPU HP Compaq Athlon dc5750 1GB Ram		NULL
65.	HP L1740 17" TFT Screen		NULL
66.	HP 2004 USB Keyboard		NULL
67.	HP USB Optical Mouse		NULL
68.	HP Flat Panel Speaker Bar		NULL
69.	HL Laserjet P3005dn B/W Printer		NULL
70.	Cisco WS-C2960G-48TC-L		NULL
71.	HP Compaq Centrino Duo 2.0Ghz nx6320 Notebook PC		NULL
72.	HP L1740 17" TFT Screen		NULL
73.	HP 2004 USB Keyboard		NULL
74.	HP USB Optical Mouse		NULL
75.	HP Flat Panel Speaker Bar		NULL
76.	HP Color Laserjet 5550dn Color Printer		NULL
77.	CPU HP Compaq Athlon dc5750 1GB Ram		NULL
78.	HP L1740 17" TFT Screen		NULL
79.	HP 2004 USB Keyboard		NULL
80.	HP USB Optical Mouse		NULL
81.	HP Flat Panel Speaker Bar		NULL
82.	HL Laserjet P3005dn B/W Printer		NULL
83.	CPU HP Compaq Athlon Dx5150 1GB Ram		NULL
84.	HP Flat panel		NULL
85.	HP 2004 USB Keyboard		NULL
86.	HP USB Optical Mouse		NULL
87.	HP Flat Panel Speaker Bar		NULL
88.	Fuji Xerox C525A Color Printer		NULL
89.	CPU HP COMPAQ DC7100 CMT P4 3.6Ghz		NULL
90.	HP Flat panel		NULL
91.	HP 2004 USB Keyboard		NULL
92.	HP USB Optical Mouse		NULL
93.	HP Flat Panel Speaker Bar		NULL
94.	HP Laserjet 2420DN B/w Printer		NULL
95.	CPU HP Compaq Athlon Dx5150 1GB Ram		NULL
96.	HP L1740 17" TFT Screen		NULL
97.	HP 2004 USB Keyboard		NULL
98.	HP USB Optical Mouse		NULL
99.	HP Flat Panel Speaker Bar		NULL
100.	HL Laserjet P3005dn B/W Printer		NULL
101.	External Floppy Disk Drive		NULL
102.	HP Flat panel		NULL
103.	HP 2004 USB Keyboard		NULL
104.	HP USB Optical Mouse		NULL
105.	HP Flat Panel Speaker Bar		NULL
106.	Fuji Xerox C525A Color Printer		NULL
107.	CPU HP COMPAQ DC7100 CMT P4 3.6Ghz		NULL
108.	HP L1740 17" TFT Screen		NULL
109.	HP 2004 USB Keyboard		NULL
110.	HP USB Optical Mouse		NULL
111.	HP Flat Panel Speaker Bar		NULL
112.	HP Color Laserjet 5550dn Color Printer		NULL
113.	CPU HP Compaq Athlon dc5750 1GB Ram		NULL
114.	HP Flat panel		NULL
115.	HP 2004 USB Keyboard		NULL
116.	HP USB Optical Mouse		NULL
117.	HP Flat Panel Speaker Bar		NULL
118.	HP Laserjet 2420DN B/w Printer		NULL
119.	HP Compaq Centrino Duo 2.0Ghz nx6320 Notebook PC		NULL
120.	HP Flat panel		NULL
121.	HP 2004 USB Keyboard		NULL
122.	HP USB Optical Mouse		NULL
123.	HP Flat Panel Speaker Bar		NULL
124.	Fuji Xerox C525A Color Printer		NULL
125.	External Floppy Disk Drive		NULL
126.	HP L1740 17" TFT Screen		NULL
127.	HP 2004 USB Keyboard		NULL
128.	HP USB Optical Mouse		NULL
129.	HP Flat Panel Speaker Bar		NULL
130.	HL Laserjet P3005dn B/W Printer		NULL